​

Hinchykaye is committed to ensuring that our website is accessible to everyone, including individuals with disabilities.
We aim to provide a positive and inclusive user experience for all visitors, and we strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever reasonably possible.

​

1. OUR COMMITMENT

We work to ensure that all customers—regardless of ability—can: Access information about our hampers, services and policies Navigate the website easily Place orders without barriers Contact us using accessible communication options Your experience matters, and improving accessibility is an ongoing priority for our brand.

​

2. ACCESSIBILITY FEATURES ON OUR WEBSITE

To support an inclusive browsing experience, our website includes:

- Clear headings, structure and consistent layout

- High-contrast text and readable colour choices

- Alt-text for images where applicable

- Keyboard-friendly navigation

- Accessible forms

- Descriptive link labels

- Mobile-responsive design

- Screen-reader compatible content formatting

We aim to keep our design simple, intuitive and user-friendly.

​

 

3. AREAS WE ARE IMPROVING

Some parts of our website may not yet fully meet accessibility standards.

We are actively working on improvements such as:

-Ensuring all images have descriptive alternative text

-Enhancing text contrast where needed

-Improving the accessibility of interactive elements

- Testing compatibility with various assistive technologies

As our website evolves, we continue reviewing accessibility regularly.

 

4. FEEDBACK & CONTACT

We welcome your feedback on accessibility and are committed to resolving any issues.

If you experience difficulty using our website or accessing information, please contact us:

 

📧 hinchykay@gmail.com

 

📞 +44 7770 572939

 

Please include:

 

A description of the issue

The page or section you were trying to access

Your device or browser (optional but helpful)

We will respond as quickly as possible and provide accessible alternatives if needed.

 

5. ASSISTANCE WITH ORDERS

If you cannot place an order online due to accessibility needs, we will assist you directly.

 

You can contact us via:

 

- Email

- Phone

- WhatsApp 

 

We are happy to help complete your order manually or provide product details in an accessible format.

 

6. THIRD-PARTY SERVICES

 

Some content or features may rely on third-party platforms (e.g., payment processors, courier tracking, social media).

While we cannot control the accessibility of external providers, we carefully choose reputable services that aim to meet accessibility standards.

 

7. Ongoing Commitment

 

Accessibility is not a one-time effort.

Hinchykaye is committed to regular monitoring, improvements and updates to ensure that our website remains welcoming and usable for all customers.