Hinchykaye (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or purchase from us.

By using our website or services, you agree to the terms outlined in this policy.

We may collect the following types of information:

a. Personal Information You Provide

When placing an order, creating an account, or contacting us, you may provide:

• Full name

• Email address

• Phone number

• Billing & delivery address

• Payment information (processed securely by third-party providers; we do NOT see or store card details)

• Message card notes (for personalised hampers)

• Corporate enquiry details

b. Automatically Collected Information

When you use our website, we may receive:

• IP address

• Device information

• Browser type

• Website usage data

• Pages visited

• Cookies and tracking information

c. Information From Third-Party Platforms

If you interact with us through social media (Instagram, Facebook, TikTok), we may receive limited information based on your privacy settings.

We use your data for the following purposes:

• To process and deliver your order

• To contact you about your purchase (updates, delivery info, confirmations)

• To respond to enquiries or customer service requests

• To personalise message cards where provided

• To manage corporate or bulk orders

• To send marketing emails (only with your explicit consent)

• To improve our website, services and user experience

• To comply with legal and tax obligations

We do not use your data for automated decision-making or profiling.

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LEGAL BASIS FOR PROCESSING (GDPR)

We process your data only when permitted under the following bases:

• Contractual necessity – to fulfil your order

• Legitimate interest – to improve services, prevent fraud

• Legal obligation – accounting and tax records

• Consent – marketing emails, newsletters, promotions

You may withdraw consent at any time.

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