Due to the perishable nature, customisation, and food safety regulations, we do not accept returns on:

• Food hampers

• Seasonal hampers

• Custom hampers

• Personalised hampers

• Hampers containing drinks, chocolates or wellness items

• Corporate hampers tailored to your brand

Once an order has been processed or dispatched, it cannot be cancelled or returned unless it arrives damaged or incorrect.

This is in line with UK Consumer Rights Act and Consumer Contracts Regulations, which exempt perishable and personalised items.

If your hamper arrives damaged, faulty, or not as described, we will resolve the issue promptly.

To qualify for a replacement or partial refund:

1. Notify us within 48 hours of delivery

2. Provide clear photos of:

   • The damage

   • Packaging

   • Shipping label

   • The hamper and all affected items

Claims made after 48 hours may not be accepted due to the nature of perishable goods.

Depending on the situation, we may offer:

• A replacement hamper

• A partial refund

• A replacement of the damaged item(s)

• Credit towards a future order

Due to the customised and perishable nature of our products, orders cannot be cancelled once preparation has begun.

You may request cancellation within 1 hour of placing the order.
After this period, cancellation is not guaranteed.

Corporate/bulk orders may require a deposit which becomes non-refundable once production begins.

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ALLERGY DISCLAIMER

Refunds are not provided for allergic reactions.
Customers must check allergens before purchasing or gifting.
Our products may contain or be exposed to:

• Nuts

• Dairy

• Soy

• Wheat

• Gluten

• Eggs

• Other allergens

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